House of Synth Shipping and Payment Policies

Our 45 Day Money Back Guarantee

Buy from House of Synth with complete confidence! We offer a full money back guarantee that even covers the cost of your initial shipping. Please see our guarantee page for details.

Shipping From Japan

House of Synth ships via Japan Post EMS or SAL Mail. Generally, you will be able to choose between EMS and SAL Mail, with EMS being the faster, more expensive option. For some items, EMS is actually the cheaper. When this situation arises, you will not be presented with a choice during the checkout process as EMS shipping will have been automatically selected for you. There is also a cheaper option for shipment via sea (ocean going freighter) but this is not listed on the website as it generally takes a bit OVER two months to arrive to your. If you really want to consider this option, please contact us with your shipping address and the item that you wish to purchase and we will give you a quote for the ocean shipping cost.

Shipping Insurance

All EMS and SAL Mail shipments are shipped out fully insured for the total value of your purchase. If you believe that your synth was damaged in shipment, please photo the damage and packaging ASAP and contact BOTH House of Synth and the local postal company that delivered your synth. Please keep in mind that maintaining the original packaging is critical to the insurance fulfilment process.

Shipping Time Frames

With SAL Mail, you will usually receive your package within two to three weeks from the date that we ship out. This can vary slightly however depending on your location. With EMS, you will usually receive your package within one week, usually just a few days. Of course, these times can be vary depending on the customs procedures in place in your area.

EMS and SAL Mail Tracking

As soon as your package is shipping off, we will email you a tracking number. Your package can then be tracked on the Japan Post International Mail page. There is an English version of this page, so you do not need to be able to read Japanese. We have found that Japan Post updates this information fairly quickly.

Link to the Japan Post International Mail page in English Enter your tracking number into the search box on the mid-right hand side of the page.

Payments

House of Synth accepts PayPal or direct bank transfer for all payments. Please note that you do not need a PayPal account in order to use PayPal for credit card orders. If you need to pay via some means other than PayPal or bank transfer, please contact us directly and we will try and work out an alternate solution. We can also accept Google Checkout payments if you contact us to make arrangements a head of time.

Import Taxes and Customs Fees

Any applicable customs duty fees are the responsibility of the buyer to be paid directly to your local authority upon delivery. House of Synth is not responsible for customs charges. Please do not ask us to falsify any shipping documentation to make the price appear lower than what was actually paid as that is a direct violation of international tax laws. We appreciate your cooperation in these matters.